Returns handled by Loop and Our Warehouse
Loop Returns is the Shopify returns platform built around exchange-first revenue retention. We are the dock that makes the loop close. Customer initiates a return in your Loop portal, the return arrives at our Paramount, CA warehouse, our team inspects and restocks, and Loop fires the refund or exchange automatically. Real-time visibility on every return, faster customer resolution, less leaked revenue.
What syncs automatically
Customer starts a return in Loop, it routes to our dock, we inspect and restock — refund or exchange fires automatically. Exchange-first revenue retention end to end.
Return requests
Returns initiated in Loop push to our WMS so receiving teams know what is inbound and what to inspect for.
Received status
The moment a return arrives at our dock, we mark it received in Loop so the customer sees real-time progress.
Inspection result
Restock, refurbish, or dispose decisions push back to Loop so refunds and exchanges trigger automatically on outcome.
Exchange orders
Exchange orders generated by Loop flow into our WMS as new outbound orders for picking and shipping like any standard order.
Why brands using Loop Returns choose 3PLGuys
Exchange-first revenue retention
Loop's exchange-first flow nudges customers toward swaps and upsells instead of refunds. Our fast receive-and-restock makes the exchange experience feel as quick as a new order.
Real-time return visibility
Loop's customer portal shows where every return is in our process — in transit, received, inspecting, restocked, refunded. No more 'where is my refund' tickets.
Fast refund triggering
Refunds fire when we mark the return inspected and approved in Loop. Typical turnaround from our dock receipt to refund issuance is under 48 hours.
Inspection rules per SKU
Loop's return policies map to our inspection workflow. SKU-specific rules — restock, refurbish, dispose — get applied automatically by our receiving team.
Restock to live inventory
Approved restocks push back into Shopify inventory the moment we complete the put-away, so returned items become sellable again immediately.
Exchange shipping as fast as DTC
Exchange orders generated by Loop flow into our outbound queue and ship on the same same-day SLA as standard orders.
How the integration works
Connect your Loop Returns account and ship within days, not months.
Customer initiates return in Loop
Customer goes to your Loop portal, selects items, chooses refund or exchange, and gets a return label. The return request pushes to our WMS.
Return arrives at our warehouse
Our team receives the package, scans it against the Loop return ID, inspects per your policy, and pushes received and inspected status back to Loop.
Refund or exchange triggers automatically
On approved inspection, Loop fires the refund or generates the exchange order. Approved restocks return to Shopify inventory the same day.
Built for Loop Returns sellers
Apparel and footwear brands
Categories with high return rates need a returns platform plus a 3PL that can keep up. Loop's exchange-first flow plus our fast receive-and-restock keeps revenue in the brand.
Brands focused on customer LTV
If returns are a known retention risk, the speed of refund and exchange resolution matters. Sub-48-hour turnaround keeps customers from churning over a bad return experience.
Shopify Plus brands at scale
Loop's enterprise features pair with our Shopify Plus capability for multi-store, Markets, and high-volume brands handling thousands of returns per month.
Sustainability-focused brands
Refurbish, repackage, donate, and dispose rules in Loop map to inspection workflows in our warehouse, supporting circular-economy and sustainability return programs.
Ready to fulfill Loop Returns orders with 3PLGuys?
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Common questions about fulfilling Loop Returns orders with 3PLGuys.
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